Key Responsibilities
Outbound/Inbound Calling: Initiate sales calls to potential customers or follow up on leads, and manage inbound calls to answer inquiries.
Sales Conversion: Persuade customers to purchase, upgrade, or renew services/products, aiming to meet daily/monthly quotas.
Customer Relationship Management:
Maintain accurate records of customer interactions, purchases, and personal information in CRM systems
.
Objection Handling: Utilize persuasive techniques to overcome customer objections and resolve grievances.
Lead Generation: Research and identify prospective clients to build a sales pipeline.