Inbound Sales Leader (US Process – Voice)

Role Summary

Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps.

Location: Work from Home
Shift: 7 PM – 4 AM, US process, Night Shift

Type: Full-time

Key Responsibilities

• Answer inbound calls and handle warm transfers from the queue/teams

• Understand customer need; deliver a short, clear pitch aligned to the use case

• Handle objections and negotiate confidently to move the call forward

• Convert hot leads on the call and book appointments

• Make timely call-backs/follow-ups to drive decisions

• Update CRM/dialer with accurate notes, dispositions, and next steps

• Achieve daily/weekly targets: calls, conversions, appointments, talk time

• Follow US process compliance, QA standards, and call scripts

Must-Have Experience

• Experience in US sales is a must (International BPO/Inside Sales – Voice)

• Excellent US English: clear, neutral accent; confident and professional on calls

• Proven record in lead conversion and appointment setting

• Strong sales and negotiation skills; target-driven and persistent

• Comfortable with high call volumes and fast follow-ups

• Hands-on with CRM and auto-dialer tools

Performance Metrics (KPIs)

• Conversion rate from inbound/warm calls

• Appointments set and show rate

• Calls per day, talk time, speed-to-lead, follow-up SLA

• QA scores and customer feedback

Compensation & Benefits

• Competitive fixed base + uncapped performance incentives

• High earning potential: strong converters routinely exceed on-target earnings; accelerators apply for over-achievement

• Transparent targets & dashboards with timely incentive payouts

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.