Customer Support Sales Coordinator / Executive

We are looking for a Sales Coordinator / Executive to join our team at Narayan Enterprises. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹17,000 - ₹25,000 + Sales Incentive and a dynamic environment with opportunities for growth.

Key Responsibilities:

Job Title: Sales Coordinator
Department: Sales / Retail Operations
Industry: Clothing & Garments
Reporting To: Store Manager / Sales Manager

1. Main Job Responsibilities

1. Sales Coordination

• Coordinate daily sales activities in the clothing shop.

• Support sales staff in achieving daily, weekly and monthly sales targets.

• Monitor sales performance of each salesperson.

• Ensure proper customer handling and satisfaction.

2. Customer Management

• Welcome customers and understand their requirements.

• Assist customers in selecting clothes, sizes, colours and designs.

• Handle customer complaints and queries.

• Ensure a good shopping experience.

3. Stock & Inventory Management

• Monitor stock availability of all clothing items.

• Coordinate with the store/warehouse team for stock replenishment.

• Check sizes, colours, designs and product availability.

• Inform management about fast-moving and slow-moving products.

• Ensure proper product arrangement and display.

4. Sales Monitoring & Reporting

• Prepare daily sales reports.

• Track individual salesperson performance.

• Monitor daily sales targets and achievements.

• Maintain records of discounts, returns and exchanges.

• Share sales updates with management.

5. Staff Coordination

• Allocate duties to sales staff.

• Monitor staff attendance and punctuality.

• Coordinate staff during rush hours.

• Guide new sales employees about products and sales procedures.

• Maintain discipline and teamwork.

6. Store Display & Presentation

• Ensure proper display of clothes.

• Maintain attractive product arrangements.

• Ensure correct pricing and tagging.

• Maintain cleanliness and organization of the sales floor.

• Coordinate seasonal and promotional displays.

7. Billing & Customer Transactions

• Coordinate with the billing counter.

• Ensure proper billing and discount approvals.

• Monitor exchange and return procedures.

• Ensure accuracy in sales transactions.

8. Coordination with Management

• Report daily sales performance to management.

• Communicate customer feedback and market demand.

• Inform management about stock shortages.

• Suggest improvements to increase sales.

• Coordinate promotional activities and offers.

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Contact HR-9999131908

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.