Customer Support Sales Coordinator / Executive

About the Role

Sunstar Hospitality is looking for a friendly, confident, organised and detail-oriented Sales Coordinator to join our team.

This is an office-based coordination role suitable for freshers and candidates with experience in back-office operations, CRM or sales coordination.

The selected candidate will communicate with corporate clients and travel agents, coordinate with hotel departments, follow up on pending payments and maintain client records.

Candidates who enjoy communicating with people, handling follow-ups and coordinating tasks will find this role a good opportunity to build a career in hospitality operations.

Key Responsibilities

1. Customer & Client Communication

• Communicate with corporate clients and travel agents after bookings are confirmed.

• Handle client queries through calls, WhatsApp and emails.

• Share booking updates and service-related information.

• Maintain professional relationships with clients.

2. Payment Follow-up

• Follow up with clients regarding pending payments.

• Maintain records of outstanding payments and follow-up dates.

• Coordinate with the Accounts team for payment confirmation.

• Update payment records and share reminders with clients.

3. Back Office & CRM Management

• Update client details and communication records in the CRM system.

• Maintain booking, payment and follow-up records.

• Prepare basic daily and weekly reports.

• Ensure that client information and commitments are properly documented.

4. Hotel & Operations Coordination

• Coordinate with Front Office, Reservations, Revenue and Operations teams.

• Follow up on client requests and ensure timely completion.

• Assist with booking confirmations and room availability checks.

• Coordinate with travel agents and corporate partners regarding commission requests.

5. Sales & Administrative Support

• Assist with booking and rate coordination.

• Update payment information using bank statements and FMS entries.

• Support OTA profile updates and website inventory coordination.

• Escalate pending issues and service-related concerns to the reporting manager.

Who Can Apply?

• Freshers are welcome to apply.

• Candidates with experience in Customer Support, Telecalling, Back Office, CRM, Sales Coordination, Reception or Office Administration are encouraged to apply.

• Good communication skills in Hindi and basic English.

• Basic knowledge of MS Excel, Word and email.

• Comfortable making follow-up calls and communicating through WhatsApp.

• Good organisational skills and attention to detail.

• Willingness to learn and coordinate with different departments.

Experience: Freshers and experienced candidates can apply.

What We Offer

• Food provided by the company.

• Structured training and guidance.

• Office-based role with exposure to client communication and hotel operations.

• Opportunity to learn CRM, payment coordination and business operations.

• Career growth opportunities within the hospitality industry.

• Supportive and professional working environment.

Why Join Sunstar Hospitality?

Build your career with a hospitality group where you can develop communication, coordination, customer relationship and administrative skills while working with multiple business departments.

Interested candidates can apply now!






Sales Coordinator, Customer Support Executive, Customer Care Executive, Back Office Executive, CRM Executive, Office Executive, Telecaller, Customer Relationship Executive, Operations Coordinator, Client Coordination, B2B Coordination, Payment Follow-up, Reservation Executive, Hospitality Jobs, Fresher Jobs, Female Candidates Encouraged to Apply.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.