Sales Coordinator / Executive

Job Title: Sales Coordinator

Department: Sales, Marketing and Customer Support

Reports to: Sales Manager / Head of Sales

Location: Pune

Employment Type: Full-time

Job Summary:

The Sales Coordinator provides administrative and operational support to the sales team, ensuring smooth execution of sales activities and excellent customer service. This role bridges communication between sales, logistics, finance, and other departments to ensure timely order processing, accurate documentation, and seamless customer experience.

Key Responsibilities:

Sales Support & Coordination

• Assist the sales team in managing daily activities, quotations, proposals, and follow-ups with customers.

• Coordinate with customers to confirm orders, delivery schedules, and product availability.

• Maintain accurate records of sales, orders, customer interactions, and payments.

• Support preparation of sales reports, forecasts, and performance analyses.

• Liaise with production, logistics, and finance teams to ensure timely order fulfillment and invoicing.

Customer Relationship Management

• Serve as a point of contact for customer queries, complaints, and after-sales service coordination.

• Maintain customer databases (CRM systems) with updated information.

• Build and maintain positive relationships with customers and distributors.

Documentation & Reporting

• Prepare and maintain sales contracts, order confirmations, and delivery documentation.

• Ensure all sales documentation complies with company standards and policies.

• Generate weekly and monthly reports on sales performance, pending orders, and delivery status.

Communication & Team Support

• Coordinate sales meetings, prepare presentation materials, and assist with internal communication.

• Support marketing and promotional campaigns when required.

• Provide administrative support to the Sales Manager and field sales teams.

Qualifications & Skills:

Education:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience:

• 2–5 years of experience in sales coordination, inside sales, or customer service (preferably in FMCG, manufacturing, or trading environments).

Skills:

• Strong organizational and multitasking abilities.

• Excellent communication (verbal and written) and interpersonal skills.

• Proficient in MS Office (Excel, Word, PowerPoint); experience with CRM or ERP systems is an advantage.

• Detail-oriented with strong follow-up and problem-solving abilities.

• Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs):

• Order processing accuracy and turnaround time.

• Customer satisfaction and retention.

• On-time delivery coordination.

• Sales reporting accuracy.

• Internal coordination efficiency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Sales Coordinator / Executive job

1. What is the eligibility criteria to apply for this Sales Coordinator / Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Sales Coordinator / Executive job?
   Ans: This Sales Coordinator / Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Coordinator / Executive job?
   Ans: No, there is no fee applicable for applying this Sales Coordinator / Executive job and during the employment with the company, i.e., Hitay Industries Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Coordinator / Executive role?
   Ans: There is an immediate opening of 1 Sales Coordinator / Executive at Hitay Industries Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Sales Coordinator / Executive job?
   Ans: This Sales Coordinator / Executive job has Day Shift.