Customer Support Sales Coordinator / Executive

Position: Sales Coordinator – Industrial Sales
Department: Sales & Marketing
Location: [Location]
Experience: 2–5 Years (Industrial / Engineering / Manufacturing Industry Preferred)
Qualification: Graduate (B.Com / BBA / B.Sc / BE preferred)
Reporting To: Sales Manager / Regional Sales Manager

Job Summary

We are looking for a proactive and detail-oriented Sales Coordinator to support the Industrial Sales team. The candidate will be responsible for handling customer inquiries, preparing quotations, processing orders, coordinating with internal departments, and ensuring smooth execution of sales activities while maintaining excellent customer service.

Key Responsibilities

• Prepare and send quotations, proposals, and proforma invoices to customers.

• Coordinate with Sales Engineers and customers regarding inquiries and follow-ups.

• Process sales orders and ensure timely order execution.

• Coordinate with Purchase, Production, Stores, Logistics, and Accounts for smooth order fulfillment.

• Track order status, dispatch schedules, and delivery timelines.

• Maintain customer database, sales records, and CRM/ERP updates.

• Prepare daily, weekly, and monthly sales MIS reports.

• Follow up with customers for pending quotations, purchase orders, and payments.

• Handle customer complaints and coordinate with the service team for quick resolution.

• Support tender documentation and contract management when required.

• Maintain accurate documentation related to sales activities and customer communication.

Required Skills

• Strong communication and coordination skills.

• Excellent knowledge of MS Office (Excel, Word, Outlook).

• Experience with ERP/CRM software is preferred.

• Good analytical and reporting skills.

• Strong follow-up and organizational abilities.

• Ability to multitask and work under deadlines.

• Customer-focused with problem-solving skills.

Preferred Industry

• Industrial Consumables

• Engineering Products

• Pumps, Valves, Bearings

• Compressors

• Material Handling Equipment

• Manufacturing / Industrial Automation

Key Performance Indicators (KPIs)

• Timely quotation submission.

• Accurate order processing.

• On-time dispatch coordination.

• Customer response time.

• Sales MIS accuracy.

• Customer satisfaction and follow-up effectiveness.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.