Retention Executive

Summary:

· Manage a portfolio of inactive customers in the 15-90 bucket.

· Make 15 visits/day

· Achieve monthly targets:

-Renewal/CPE recovery per customer interaction

- Total target: 50 renewals & 50 CPE recoveries

Focus on HFC, MEN and G-PON sharing base for recharge only.

· Ensure accurate and timely updates in the CRM system.

· Collaborate with internal teams to resolve customer queries and concerns.

Maintain customer relationships to prevent further churn.

Required Skills & Knowledge

1. 1-2 years of experience in customer retention, sales, or telecom industry.

2. Excellent communication and interpersonal skills.

3. Ability to work in a target-driven environment.

4. Strong problem-solving and negotiation skills.

5. Familiarity with CRM software.

6. Telecommunications industry knowledge.

7. Experience in customer service or retention.

8. Local language proficiency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Retention Executive job

1. What is the eligibility criteria to apply for this Retention Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Retention Executive job?
   Ans: This Retention Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retention Executive job?
   Ans: No, there is no fee applicable for applying this Retention Executive job and during the employment with the company, i.e., Quess Corp Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retention Executive role?
   Ans: There is an immediate opening of 10 Retention Executive at Quess Corp Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Retention Executive job?
   Ans: This Retention Executive job has Day Shift.