Relationship Officer

Job Title: Student Relations Officer

Location: [Insert location]
Department: Student Services / Admissions

Job Summary

The Student Relations Officer is responsible for supporting, guiding, and engaging students throughout their academic journey. This role focuses on building strong relationships, resolving student concerns, and ensuring a positive student experience from enrollment through graduation.

Key Responsibilities

• Serve as the primary point of contact for student inquiries and concerns.

• Provide guidance on academic programs, policies, and campus resources.

• Support student onboarding, orientation, and retention initiatives.

• Address student issues and complaints professionally and promptly.

• Maintain accurate student records and documentation.

• Collaborate with academic and administrative teams to improve student services.

• Organize student engagement activities, workshops, and events.

• Monitor student satisfaction and contribute to continuous improvement initiatives.

Qualifications & Skills

• Bachelor’s degree in Education, Psychology, Communication, or related field (or pursuing).

• Strong communication and interpersonal skills.

• Ability to handle sensitive information with confidentiality.

• Problem-solving and conflict-resolution abilities.

• Strong organizational and multitasking skills.

• Proficiency in MS Office and student management systems preferred.

Preferred Experience

• Prior experience in student services, admissions, counseling, or customer support.

• Experience working in educational institutions is an advantage.

Work Environment

• Office-based with frequent interaction with students, faculty, and staff.

• May require occasional evening or weekend availability during events or peak periods.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.