Customer Support Relationship Manager

📢 Job Opening: Customer Relationship Manager (Female Only)

Company: YBK Industries Private Limited (Syrex Batteries)

Location: Hisar, Haryana

Industry: Battery Manufacturing (Inverter & Lithium Batteries)

Company Website: www.syrexbatteries.com

About Us:

YBK Industries Private Limited, popularly known as Syrex Batteries, is a leading manufacturer of high-performance Inverter and Lithium batteries. With a strong commitment to quality and innovation, we have earned a trusted name in the power solutions industry.

Position Overview:

We are currently seeking an experienced and dynamic Customer Relationship Manager (Female) to join our team in Hisar, Haryana. The ideal candidate will be responsible for managing and enhancing customer relationships, ensuring a high level of client satisfaction, and supporting business growth through effective communication and service delivery.

Key Responsibilities:

• Develop and maintain long-term relationships with customers.

• Address customer inquiries and resolve issues in a timely and professional manner.

• Coordinate with internal departments (sales, technical, service) to ensure customer requirements are met effectively.

• Monitor client satisfaction and suggest process improvements where necessary.

• Prepare and present regular reports to management on customer feedback and engagement metrics.

🔹 Requirements:

• Minimum qualification: Bachelor’s degree.

• Proven experience in a CRM role or similar customer-facing position.

• Excellent communication and interpersonal skills.

• Strong problem-solving and organizational abilities.

• Proficiency in CRM tools and Microsoft Office suite.

• Ability to multitask, prioritize, and manage time effectively.

Compensation:

The salary will be competitive and commensurate with the candidate’s qualifications, experience, and performance during the interview (There will be no scope for negotiation for the right candidate).

Preferred Profile:

• Female candidate with a professional demeanor and customer-centric approach.

• Fluency in English and Hindi is essential.

• Strong problem-solving and coordination skills.

Application Process:

Interested candidates are requested to share their updated resume via email at ybk.hr@syrexbatteries .

For any further communication or queries, candidates may also connect with us on WhatsApp at +91 99927 99297

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.