Relationship Manager

• Ensure timely renewal of all broadband/internet service customers through regular follow-ups.

• Manage 30/60/90-day renewal pipeline and maintain updated CRM records.

• Reduce customer churn by identifying at-risk customers and taking preventive actions.

• Coordinate with technical and support teams to resolve service issues affecting renewals.

• Offer retention plans, loyalty benefits, and win-back offers to retain customers.

• Conduct customer satisfaction and quality follow-up calls after issue resolution.

• Analyse renewal data, churn reasons, and customer behaviour to improve retention.

• Prepare daily/weekly/monthly renewal and retention performance reports.

• Train and guide the renewal/telecalling team on communication and objection handling.

• Achieve monthly renewal revenue targets and maintain churn rate within company standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.

More about this Relationship Manager job

1. What is the eligibility criteria to apply for this Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹30000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Relationship Manager job?
   Ans: This Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Relationship Manager job and during the employment with the company, i.e., Readylink Internet Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Manager role?
   Ans: There is an immediate opening of 1 Relationship Manager at Readylink Internet Services Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Relationship Manager job?
   Ans: This Relationship Manager job has Day Shift.