Customer Support Relationship Manager

19,800 - 42,580 /month

Eworld It Solutions Private Limited

Amble, Pune

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Description

We are looking for a Relationship Manager to join our team at EWORLD IT SOLUTIONS PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹ 19,800 - ₹ 42,580 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Relationship Manager job

What skills and experience do you need for this Customer Support Relationship Manager job?
Ans : To apply for this Customer Support Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Relationship Manager job ranges between ₹19,500-₹42,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Relationship Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Amble, Pune.
How many vacancies are there for this Customer Support Relationship Manager job?
Ans : There are 10 vacancies for this Customer Support Relationship Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support Relationship Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Relationship Manager job?
Ans : As a Customer Support Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Relationship Manager position is Amble, Pune.
Who is the right fit for this Customer Support Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Customer Support Relationship Manager job.
What makes this Customer Support Relationship Manager job a good opportunity?
Ans : This Customer Support Relationship Manager job is a good opportunity as it offers a salary between ₹19,500-₹42,500 per month. This is a Full Time job and has 10 openings.