A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
11,000 - 18,000 /month
Micro Management Associate
Tilak Nagar, Delhi
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a recovery agent to join our team at Micro Management Associate. This role involves handling calls connect customers to collect their due EMI . The role offers ₹11,000 - ₹18,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Maintain accurate records of customer interactions and follow-ups
collect payment from customers .
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
