Quality Manager

15,000 - 20,000 /month

Fourfold Legal

Sector 132 Noida, Noida

2 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Quality Manager to join our team at Fourfold Legal. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Quality Manager job

What qualifications and experience are required for this Quality Manager position?
Ans : Candidates should have a Graduate and above qualification with 2-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Quality Manager job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Quality Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 132 Noida, Noida.
How many vacancies are there for this Quality Manager job?
Ans : There are 2 vacancies for this Quality Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-4 years of experience are eligible to apply for this Quality Manager role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Quality Manager position is Sector 132 Noida, Noida.
What makes this Quality Manager job a good opportunity?
Ans : This Quality Manager job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 2 openings.