Quality Analyst

About the Role:

We are looking for a dedicated and detail-oriented Quality Analyst (QA) to join our Feedback Calling Project team. The QA will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to project standards, communication guidelines, and overall service excellence.

This role is ideal for someone with strong listening skills, an analytical mindset, and fluency in Tamil and Kannada.

Key Responsibilities:

• Monitor and evaluate a set number of customer feedback calls daily for quality, accuracy, and tone.

• Identify areas of improvement and provide constructive feedback to calling agents.

• Maintain detailed records of QA evaluations and performance reports.

• Collaborate with team leaders and trainers to address skill gaps and ensure continuous improvement.

• Ensure compliance with project guidelines, data security, and client requirements.

• Conduct calibration sessions with the support team to align on scoring standards and expectations.

• Track agent performance trends and recommend corrective or training measures.

Skills & Qualifications:

• Proficiency in Tamil and Kannada (both spoken and written).

• Excellent listening and analytical skills.

• Strong communication and interpersonal abilities.

• Prior experience in Quality Analysis / Call Auditing / Customer Support preferred.

• Ability to work independently with minimal supervision.

• Attention to detail and a commitment to maintaining high-quality standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Zero Lag Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 1 Quality Analyst at Zero Lag Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.