Quality Analyst

30,000 - 35,000 /month

River Leaf Technology Private Limited

1st Stage Indira Nagar, Bangalore

1 - 2 years Experience in Customer Support / TeleCaller

New

1 Opening

Full Time

Job Highlights

Languages: Hindi, Kannada

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Quality Analyst to join our team at River Leaf Technology Private Limited. The role offers ₹30000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Quality Analyst job

What is the eligibility criteria to apply for this Quality Analyst job?
Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Quality Analyst job?
Ans: This Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Quality Analyst job?
Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., RIVER LEAF TECHNOLOGY PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Quality Analyst role?
Ans: There is an immediate opening of 1 Quality Analyst at RIVER LEAF TECHNOLOGY PRIVATE LIMITED
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Quality Analyst job?
Ans: This Quality Analyst job has Day Shift.