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Quality Analyst

salary 30,000 - 35,000 /month
company-logo
job companyMy Money Bazaar India Private Limited
job location Sector 63 Noida, Noida
job experience1 - 4 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Loan/ Credit Card
qualification
All Education levels
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

The Quality Analyst is responsible for independent, evidence-based evaluation of customer interactions across the digital lending lifecycle. The role safeguards communication quality, regulatory and process compliance, fair customer treatment, and accuracy of commitments made to customers, while providing actionable insights to improve frontline performance.

The incumbent will audit voice and written interactions, identify operational or conduct risks, collaborate with Team Leaders on corrective actions, support calibrations and training needs, and maintain reliable management information. Audit productivity must be achieved without compromising assessment integrity or customer protection.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

  1. What skills and experience do you need for this Quality Analyst job?
    Ans : To apply for this Quality Analyst job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹30,000-₹35,000 per month in this Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
  5. How many vacancies are there for this Quality Analyst job?
    Ans : There are 2 vacancies for this Quality Analyst role.
  6. Is this job open for all genders?
    Ans : Yes, this Quality Analyst job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Quality Analyst, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Quality Analyst position is Sector 63 Noida, Noida.
  9. Who is the right fit for this Quality Analyst job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Quality Analyst job.
  10. What makes this Quality Analyst job a good opportunity?
    Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 30000 - ₹ 35000

Contact Person

Deepanshu

Interview Address

A-154/A, 2nd Floor, A Block Sector-63 Noida, Noida
Posted 9 hours ago
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