Quality Analyst

We are looking for an experienced Quality Analyst to join our Call Centre team. The ideal candidate must have 2 to 8 years of relevant experience in the BPO industry, with at least 2 years working as a Quality Analyst on paper. This role requires strong communication skills in both Hindi and English and hands-on experience with call audits—both live and recorded. You should be familiar with quality metrics such as Average Handling Time (AHT), team performance evaluation, and call calibration. Proficiency in basic Excel and DIP Check knowledge is essential. The position is full-time, based on a 6-day work schedule from Monday to Saturday (10 AM to 7 PM), with Sunday as a fixed weekly off. The offered salary is up to ₹35,000 per month. If you are detail-oriented and passionate about driving quality in customer service operations, we’d love to connect with you!

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., FRANK FINN INSTITUTE OF AIR HOSTESS TRAINING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 30 Quality Analyst at FRANK FINN INSTITUTE OF AIR HOSTESS TRAINING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.