QA Team Lead

20,000 - 25,000 /month

Jai Steel Facilitation Private Limited

Udyog Vihar Phase V, Gurgaon

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Title: QA Team Leader – Call Audit
Company: Jaisteel Facilitation Pvt. Ltd.
Location: Sector 19, Gurgaon
Experience: 3–4 Years
Salary: Up to ₹25,000 (In-hand)

Job Responsibilities:

Monitor and audit customer calls for quality and compliance
Provide feedback and coaching to improve team performance
Identify gaps in communication and process adherence
Prepare QA reports and performance dashboards
Conduct calibration sessions and ensure quality benchmarks
Handle quality-related escalations

Key Skills:

Call Auditing / Quality Analysis
Team Handling & Coaching
Good Communication Skills
Analytical & Reporting Skills
MS Excel knowledge

Eligibility:

Graduate in any discipline
3–4 years experience in QA / Call Audit
Team handling experience preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this QA Team Lead job

What qualifications and experience are required for this QA Team Lead position?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this QA Team Lead job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This QA Team Lead job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Udyog Vihar Phase V, Gurgaon.
How many vacancies are there for this QA Team Lead job?
Ans : There are 2 vacancies for this QA Team Lead role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-5 years of experience are eligible to apply for this QA Team Lead role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this QA Team Lead position is Udyog Vihar Phase V, Gurgaon.
What makes this QA Team Lead job a good opportunity?
Ans : This QA Team Lead job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.