Process Improvement Adherence Associate

NoBroker is hiring for the role of Process Improvement Adherence Associate!

Job Overview:

We are looking for a meticulous PIA Calling Associate to join our Bengaluru team. This role focuses on auditing customer service calls, ensuring adherence to quality standards, and driving process improvements. The ideal candidate is detail-oriented, analytical, and dedicated to enhancing team performance.

Key Responsibilities:

• Call Auditing:

  • Conduct thorough audits of customer service calls to evaluate compliance with company policies.

  • Identify gaps and ensure adherence to quality benchmarks.

• Process Improvement:

  • Provide actionable feedback to improve processes and team performance.

  • Collaborate with team leads to implement best practices and drive continuous improvements.

• Reporting:

  • Maintain detailed records and prepare audit reports to track quality metrics and progress.

• Collaboration and Standards:

  • Work closely with management to uphold quality standards.

  • Support efforts to ensure team-wide compliance with established protocols.

Qualifications and Skills:

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail for identifying inconsistencies.

• Excellent verbal and written communication skills.

• Ability to work effectively in a collaborative team environment.

• Prior experience in call auditing, quality assurance, or related fields is advantageous.

Why Join Us?

• Dynamic Environment: Work with a supportive and collaborative team.

• Impactful Role: Play a key part in enhancing customer service quality and processes.

• Career Growth: Competitive pay and opportunities for professional development

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Process Improvement Adherence Associate job

1. What is the eligibility criteria to apply for this Process Improvement Adherence Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17500 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Process Improvement Adherence Associate job?
   Ans: This Process Improvement Adherence Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Process Improvement Adherence Associate job?
   Ans: No, there is no fee applicable for applying this Process Improvement Adherence Associate job and during the employment with the company, i.e., NOBROKER.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Process Improvement Adherence Associate role?
   Ans: There is an immediate opening of 15 Process Improvement Adherence Associate at NOBROKER
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Process Improvement Adherence Associate job?
   Ans: This Process Improvement Adherence Associate job has Day Shift.