Operations Executive

15,000 - 16,000 /month

Eon Infotech Limited

Civil Lines, Patiala

0 - 1 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Languages: Punjabi

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: PF

Bike, PAN Card, Aadhar Card, Bank Account

Job Description

Eon Infotech Ltd. is seeking a motivated Operations Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution.

Essential Skills:

Customer Management
Team and Field Staff Management
Work Planning & Scheduling
Strong verbal & written communication
Problem-solving abilities under pressure
Proficiency in MS-Office/Open Office and Google Maps

Desired Skills:

Knowledge of Telecom or Vehicle Electronics
Experience with client calls & complaint handling

Key Responsibilities:

Manage the Customer Service Field Team and Support Technicians
Professionally handle customer calls and resolve complaints
Coordinate with clients, the production team, and management
Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
Plan replacements and maintenance for faulty devices
Conduct customer training sessions on VTS operations and report generation
Perform GPS data analysis
Update information systems and maintain accurate records
Report progress and status updates to both customers and internal teams
Assist with other VTS-related activities as required by the client

Qualifications:

Graduate in any discipline with a one-year computer diploma, or a Graduation in Computer Science.

Experience:

0 to 1 years of experience as an Operations Support Executive (Freshers are welcome to apply)

Additional Requirements:

Must have personal conveyance for commuting
Shift-Day/Night

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Operations Executive job

Can freshers or experienced candidates apply for this Operations Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Operations Executive role.
What salary is offered for this Operations Executive job?
Ans : The salary for this Operations Executive job ranges between ₹15,000-₹16,000 per month.
What shift and timings does this job follow?
Ans : This Operations Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Civil Lines, Patiala.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Operations Executive job. Only male candidates can apply.
What does the role of Operations Executive involve?
Ans : As a Operations Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Operations Executive job is located in Civil Lines, Patiala.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-1 years of experience is ideal for this Operations Executive job.
Why should you apply for this Operations Executive job?
Ans : This Operations Executive job offers a salary between ₹15,000-₹16,000 per month. This is a Full Time opportunity and has 1 openings available.