Operation Manager

90,000 - 99,999 /month

Vr Hr Solutions

Gachibowli, Hyderabad

6 - 6+ years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

PAN Card

Job Description

We are seeking a senior, dynamic Operation Manager to lead our delivery unit. In this high-profile BPO5 role, you will take complete ownership of macro-level service delivery, orchestrating multi-tiered teams to meet aggressive performance benchmarks and maintain seamless client relationships.

Key Responsibilities

End-to-End Delivery: Oversee end-to-end process operations, ensuring strict adherence to contractual SLAs, internal KPIs, and targeted sales or revenue benchmarks.

Governance & Communication: Drive executive-level stakeholder communication and uphold robust client governance practices.

Risk & Continuous Improvement: Proactively implement risk mitigation strategies and spearhead continuous process improvement initiatives to boost overall delivery efficiency.

People Leadership: Drive high-impact performance management, mentoring assistant managers and team leaders to ensure operational excellence.

Candidate Profile

Experience: 12+ years of extensive experience within the BPO/Operational Delivery ecosystem (with a strong background in large-scale team handling).

Skills: Deep expertise in SLA Management, Risk Mitigation, Client Governance, and Process Excellence.

Shift Flexibility: Open to working in rotational shifts to support global stakeholders.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.

More about this Operation Manager job

What are the eligibility criteria for this Operation Manager job?
Ans : Candidates should have a Graduate and above qualification with 7-7 years of experience for this Operation Manager job offered by Vr Hr Solutions in Gachibowli, Hyderabad.
What salary is offered for this Operation Manager job?
Ans : The salary for this Operation Manager job ranges between ₹90,000-₹99,500 per month.
What shift and timings does this job follow?
Ans : This Operation Manager job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gachibowli, Hyderabad.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Operation Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Operation Manager job is located in Gachibowli, Hyderabad.
Why should you apply for this Operation Manager job?
Ans : This Operation Manager job offers a salary between ₹90,000-₹99,500 per month. This is a Full Time opportunity and has 99 openings available.