Operation Executive

15,000 - 18,000 /month

Emta

Scheme No 78, Indore

6 - 12 months Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Operation Executive to join our team at Emta. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Operation Executive job

What skills and experience do you need for this Operation Executive job?
Ans : To apply for this Operation Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-1 years of experience.
What salary is offered for this Operation Executive job?
Ans : The salary for this Operation Executive job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Operation Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Scheme No 78, Indore.
How many vacancies are there for this Operation Executive job?
Ans : There are 30 vacancies for this Operation Executive role.
Is this job open for all genders?
Ans : Yes, this Operation Executive job is open for both male and female candidates.
What does the role of Operation Executive involve?
Ans : As a Operation Executive, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Operation Executive position is Scheme No 78, Indore.
Who is the right fit for this Operation Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 1-1 years of experience is the right fit for this Operation Executive job.
What makes this Operation Executive job a good opportunity?
Ans : This Operation Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 30 openings.