Office Coordinator

We are looking for a CRM to join our team at Kumar Job Consultant. The role offers ₹25000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to CLIENT CORDINATOR. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• · Serve as the primary point of contact for assigned clients

  · Handle client inquiries, requests, and complaints in a timely and professional manner

  · Maintain and update client information in the CRM system

  · Coordinate with internal teams (Sales, Operations, Support, Accounts) to ensure smooth service delivery

  · Follow up with clients to ensure satisfaction and resolve issues effectively

  · Build and maintain long-term relationships with clients

  · Track client interactions, feedback, and service history

  · Assist in onboarding new clients and explaining products/services

  · Ensure adherence to service-level agreements (SLAs)

  · Prepare reports on client status, issues, and performance metrics

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  Required Skills & Competencies

  · Strong communication and interpersonal skills

  · Customer-focused mindset with problem-solving ability

  · Proficiency in CRM software and MS Office tools

  · Ability to multitask and manage multiple clients

  · Good organizational and time-management skills

  · Ability to work collaboratively with cross-functional teams

  · Knowledge of TALLY

  · Presentable

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  (KPIs)

  · Client satisfaction and retention rate

  · Timely resolution of client issues

  · Accuracy of CRM data and documentation

  · Response and turnaround time

• call 9311103840

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6 years of experience.