We are looking for a Loan executive to join our team at Falcon Credit. The role offers ₹12,000 - ₹86,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.
More about this Customer Support Loan Sales job
What qualifications and experience are required for this Customer Support Loan Sales position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Loan Sales job ranges between ₹12,000-₹86,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Loan Sales job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in RDC, Ghaziabad.
How many vacancies are there for this Customer Support Loan Sales job?
Ans : There are 2 vacancies for this Customer Support Loan Sales role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Loan Sales role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Loan Sales position is RDC, Ghaziabad.
What makes this Customer Support Loan Sales job a good opportunity?
Ans : This Customer Support Loan Sales job is a good opportunity as it offers a salary between ₹12,000-₹86,000 per month. This is a Full Time job and has 2 openings.