Job Summary:
We are looking for customer-focused and target-driven professionals to manage lead conversion activities for skincare and cosmetology services. The role involves handling customer inquiries, converting leads into confirmed appointments, and delivering an exceptional customer experience through effective communication and relationship management.
Key Responsibilities:
Manage inbound and outbound customer calls.
Convert inquiries into confirmed appointments and successful lead closures.
Provide information on skincare and cosmetology services and treatments.
Resolve customer concerns and ensure high levels of customer satisfaction.
Maintain accurate customer records and update CRM systems.
Preferred Skills:
Experience in lead generation, telesales, or customer service.
Exposure to the skincare, beauty, wellness, or cosmetology industry.
Strong relationship-building and customer engagement skills.