Customer Support Key Account Manager

We are seeking a dedicated, detail-oriented, and analytically driven professional for the role of Client Servicing with 3–5 years of relevant experience in handling B2B, B2G2C, or institutional sales channels. The ideal candidate will play a key role in managing client relationships, analysing sales performance, and driving business growth through strategic planning and operational efficiency.

Key Responsibilities

1. Client & Channel Management
   Manage client relationships across B2B, B2G2C, and institutional sales channels, ensuring smooth coordination between clients, internal teams, and field staff.

2. Strategy & Market Positioning
   Develop and implement strategies related to brand positioning, pricing structures, and marketing tools relevant to the B2B/B2G2C ecosystem.

3. Sales Analytics & Problem Solving
   Demonstrate a strong analytical mindset with the ability to interpret sales data, identify trends, and recommend solutions to improve business performance.

4. Sales Planning & Forecasting
   Prepare sales forecasts, inventory plans, and performance-driven incentive structures, ensuring alignment with business targets and growth objectives.

5. Data Management & Reporting
   Manage and analyse data related to sales performance, opening and closing stock, purchase orders, damaged stock, and defectives, ensuring accuracy and timely reporting.

6. Client Communication & Reporting
   Communicate effectively with clients through professional emails, reports, and presentations, providing regular updates on sales performance, operational developments, and business insights.

7. Advanced MS Office Skills
   Demonstrate high proficiency in MS Office, particularly Excel, including formulas, data analysis, and reporting.
   Candidates will be required to undergo a practical Excel test during the selection process.

8. Team & Field Coordination
   Coordinate and remotely manage merchandisers and sales staff across multiple locations, ensuring effective execution of sales strategies.

9. Collaboration & Work Ethic
   A dedicated, proactive, and hardworking team player who can collaborate effectively across departments to achieve organizational goals.

Experience Required

3–5 years of relevant experience in client servicing, institutional sales, or B2B/B2G2C business environments.

Desired Qualification

• Bachelor’s degree in Management, Marketing, Sales, or a related field.

• Commerce graduates may also be considered, provided they have relevant experience and proven exposure to sales analytics, client servicing, or institutional sales.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.