We are looking for a Key Account Manager to join our team at STARTEK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹30,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.
More about this Customer Support Key Account Manager job
Can freshers or experienced candidates apply for this Customer Support Key Account Manager role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer Support Key Account Manager role.
What salary is offered for this Customer Support Key Account Manager job?
Ans : The salary for this Customer Support Key Account Manager job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Key Account Manager job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shivaji Nagar, Central Bangalore, Bangalore.
How many vacancies are there for this Customer Support Key Account Manager job?
Ans : There are 50 vacancies for this Customer Support Key Account Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support Key Account Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Key Account Manager position is Shivaji Nagar, Central Bangalore, Bangalore.
What makes this Customer Support Key Account Manager job a good opportunity?
Ans : This Customer Support Key Account Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Skills Required
CALCULATION, ANALYTICAL
Shift
Rotational
Contract Job
No
Salary
₹ 20000 - ₹ 30000
Regional Languages
Hindi
English Proficiency
Yes
Contact Person
Mudasir
Interview Address
41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka PIN: 560042, Shivaji Nagar, Central Bangalore, Bangalore