Key Account Manager

Job Title: Key Account Manager – Logistics (Individual Contributor Role)

Location: Gurgaon

Department: Key Accounts / Customer Success

Reporting To: Regional Head – Key Accounts

Experience: 1-2 Years (in Logistics, Supply Chain, or Transportation preferred)

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About the Role

We are looking for a proactive and customer-focused Key Account Manager (KAM) who will be the single point of contact for handling client relationships in an individual contributor capacity. The KAM will be responsible for resolving client complaints, addressing queries and operational concerns, and ensuring client satisfaction via phone, email, and other communication channels. Additionally, the KAM will play a critical role in growing wallet share from existing clients through upselling, cross-selling, and identifying new business opportunities within existing accounts.

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Key Responsibilities

Client Relationship Management

Serve as the primary contact for assigned key clients; manage all inbound communication related to service, queries, escalations, and complaints.

Build and maintain strong, long-lasting client relationships.

Understand client requirements thoroughly and coordinate with internal departments for swift resolution.

Ensure regular follow-ups and prompt closure of issues raised.

Operational Support & Issue Resolution

Proactively monitor shipments, operations, and service metrics to anticipate and address potential issues.

Liaise with operations, billing, and support teams to ensure smooth execution of client requirements.

Maintain detailed records of all client communications, issues, and resolutions.

Account Growth & Wallet Share Expansion

Identify and explore opportunities to increase the scope of business with existing clients.

Work closely with the sales and pricing teams to pitch new lanes, services, or value-added solutions.

Track client volumes and trends to recommend initiatives that support revenue growth.

Reporting & Analysis

Prepare and present periodic reports on account health, issue resolution status, and revenue performance.

Analyze client behavior and shipment data to identify gaps and improvement opportunities.

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Qualifications & Skills:

Graduate

1-5 years of experience in key account management, customer success, or client servicing in logistics or related industries.

Good verbal and written communication skills in English and Hindi.

Strong problem-solving abilities and attention to detail.

Proficiency in Microsoft Excel, Word, PowerPoint, and CRM tools.

Self-driven, disciplined, and capable of working independently.

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What We Offer

A collaborative and dynamic work environment.

Opportunity to work with leading clients across industries.

Exposure to end-to-end logistics and supply chain functions.

This is an Individual Contributor role with no team management responsibility. The role demands high ownership and accountability for client satisfaction and account growth.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., SKYLARK EXPRESS DELHI PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 5 Key Account Manager at SKYLARK EXPRESS DELHI PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has Day Shift.