Job Description:
● Manage key client accounts and provide exceptional customer service.
● Build and maintain strong relationships with key accounts to maximize satisfaction and
retention.
● Communicate effectively with clients to understand their requirements and provide
tailored solutions.
● Collaborate with internal teams to ensure service delivery meets client expectations.
● Resolve any issues or escalations from key accounts efficiently and professionally.
● Monitor client activity and performance, and provide insights to drive continuous
improvement.
● Ensure adherence to quality standards and company processes.
Key Requirements:
● Excellent verbal and written communication skills in English and Hindi.
● Strong interpersonal and problem-solving skills.
● Ability to manage multiple accounts and deliver exceptional service.
● Flexible to work in rotational shifts.