Customer Support Key Account Executive

1. Job Title: Key Account Executive – Customer Care

2. Department: Customer Care

3. Location: Choolaimedu Chennai, Tamil Nadu

4. Employment Type: Full-Time

5. Experience Required: Minimum 4 Years

6. Vacancies: 2

7. Working days : Monday to Saturday

8. Working hours : 10AM to 7 PM

9. Notice Period: 15days to Immediate

10. Interview mode : walkin

About the Role

The role focuses on customer relationship management and account handling with no direct sales involvement. The selected candidate will act as the primary point of contact for key accounts, ensuring smooth coordination, customer satisfaction, and timely issue resolution.

Key Responsibilities

Relationship Management

• Manage assigned key accounts as the single point of contact

• Build strong relationships with customers and stakeholders

• Conduct regular follow-ups and account reviews

Customer Success & Retention

• Ensure high customer satisfaction and service quality

• Identify and resolve service gaps proactively

• Support onboarding and service adoption for clients

Issue Resolution & Coordination

• Coordinate with internal teams for quick issue resolution

• Handle escalations professionally and effectively

• Maintain clear communication with customers regarding updates

Reporting & Account Management

• Maintain account records and interaction logs

• Analyse service trends and prepare reports

• Present account insights to management when required

Required Skills

• Strong communication and relationship management skills

• Customer-focused and proactive approach

• Good written and verbal English communication

• MS Excel proficiency is mandatory

• Tally knowledge is preferred

• Ability to manage multiple accounts efficiently

Eligibility Criteria

• Minimum 2 years of experience in Customer Care / Account Management / Client Servicing

• Graduation in any discipline

• Candidates based in Chennai or willing to relocate preferred

• Immediate or short notice joiners are highly preferred

What the Company Offers

• Stable and collaborative work environment

• Career growth opportunities

• Exposure to enterprise and regional accounts

• Competitive salary package based on experience and interview performance

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.