Junior Process Associate

13,500 - 25,500 /month

Kg Invicta Services Private Limited

Saravanampatti, Coimbatore

Freshers in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

All Education levels

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Junior Process Associate to join our team at Kg Invicta Services Private Limited. The role offers ₹13500 - ₹25500 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Junior Process Associate job

What skills and experience do you need for this Junior Process Associate job?
Ans : To apply for this Junior Process Associate job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along.
What is the salary and job type for this role?
Ans : The salary for this Junior Process Associate job ranges between ₹13,500-₹25,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Junior Process Associate job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Saravanampatti, Coimbatore.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Junior Process Associate job is open for both male and female candidates.
What are the key responsibilities of this Junior Process Associate job?
Ans : As a Junior Process Associate, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Junior Process Associate job is located in Saravanampatti, Coimbatore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along is ideal for this Junior Process Associate job.
Why should you apply for this Junior Process Associate job?
Ans : This Junior Process Associate job offers a salary between ₹13,500-₹25,500 per month. This is a Full Time opportunity and has 25 openings available.