International Voice Process

Key Responsibilities:

• Customer Interaction: Engage with customers via phone, email, chat, or other communication channels to address inquiries, resolve issues, and provide information on products and services.

• Issue Resolution: Analyze customer issues, identify root causes, and offer timely and accurate solutions while maintaining professionalism at all times.

• Product & Service Knowledge: Gain and maintain a deep understanding of the company’s products, services, and processes to provide the best possible assistance to customers.

• Documentation & Record Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, comments, and resolutions. Update customer profiles in the CRM system.

• Escalation Management: Escalate unresolved issues to higher-level support teams or management as needed, ensuring follow-ups are completed.

• Customer Feedback: Collect and relay feedback from customers regarding product performance and service quality to assist in process improvements.

• Multitasking: Handle multiple tasks simultaneously, including managing customer queries while adhering to strict response times and quality standards.

• Provide Technical Support: If applicable, assist customers with basic troubleshooting, resolving technical issues related to products or services.

• Follow-Up: Ensure follow-up on customer inquiries and issues to confirm customer satisfaction.

Required Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills in English, with a neutral accent, suitable for dealing with US/UK customers.

• Problem-Solving Skills: Ability to handle difficult or complex customer inquiries and provide effective solutions.

• Experience: Previous experience in customer service, call center, or technical support is preferred but not mandatory for entry-level roles.

• Customer-Focused: A strong commitment to customer satisfaction with a positive attitude and the ability to remain calm in stressful situations.

• Technical Proficiency: Basic knowledge of computer systems, CRM software, and common office applications. Prior experience with helpdesk software is a plus.

• Cultural Sensitivity: Ability to understand and communicate effectively with customers from the US and UK, adapting your tone and style as needed.

• Time Management: Ability to work efficiently and meet performance metrics, including response time, resolution time, and customer satisfaction.

Multitasking: Strong multitasking skills and the ability to handle a high volume of interactions with attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹41000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., WEB MINDS IT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 20 International Voice Process at WEB MINDS IT SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.