Min 1 year experience in International voice support
Must have excellent English communication Skills
Basic technical skills and knowledge in Wi-Fi troubleshooting
CTC : 3.5Lpa max
Work From Office
Job responsibilities:
Providing prompt, efficient, detailed service by engaging directly with Customers
Patiently listen to, understand, and solve complex technical customer issues
Investigating, documenting, and resolving issues
Providing world class support to the customers
Being a voice and advocate for our customers when something doesn’t feel right
Working with cross-functional support teams to ensure a consistent and high-quality level of support
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers