Job Title: HR Service Delivery Associate – International Voice Process
Company: Accenture Solutions Pvt Ltd
Location: Mumbai,Bangalore
Shift Timing: 5:00 PM – 2:00 AM (US Shift)
Employment Type: Full-Time, Permanent
Experience Required: Fresher to 3 years
Salary: ₹3,00,000 – ₹5,20,000 per annum (based on experience)
Benefits:
Two-way cab facilities (pickup and drop)
Provident Fund (PF)
Performance-based incentives
Comprehensive health insurance
Role & Responsibilities:
Inbound Call Handling: Manage inbound calls from employees, addressing HR-related queries and providing timely resolutions.
Document Verification: Verify and validate employee documents, ensuring compliance with company policies and legal requirements.
Onboarding Support: Assist new hires with onboarding processes, including document submission and system access.
Employee Records Management: Update and maintain accurate employee records in HR systems.
Policy Guidance: Provide information on company policies, benefits, and procedures to employees.
Issue Resolution: Identify and resolve employee concerns, escalating complex issues to appropriate HR teams.
Compliance Adherence: Ensure all HR operations comply with legal regulations and company standards.
Qualifications & Skills:
Educational Qualification: Any Graduate or Postgraduate.
Experience: 0 to 3 years in HR operations, customer service, or a related field. Freshers are welcome to apply.