International Voice Process

US International Voice Process ( WFO)

Responsibilities and Duties

Provide customer support via phone calls for international customers, in English

languages.

Resolving customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up.

Utilize computing and technical expertise to respond to customer inquiries.

Regularly review customer feedback and take measures to improve customer service.

Inform customers on the steps to follow to exploit services of the company.

Job Brief

Handle customer’s problems, enquires, and complaints in a professional and timely

manner.

Provide support to customers in multiple languages via phone, email, or chat.

Recognize and refer potential complaints that require support from supervisors.

Ensure that customer queries are addressed in a timely and accurate manner.

Regularly update customer database with accurate information.

Qualification and Experience

Any Graduate Fresher.

12th pass with at least 6 months of experience in BPO (customer service).

Shift and Allowances

5 Days working, 2 days’ rotational week off- US rotational Graveyard shifts, split week

off.

9.5 Hours shift (including 1 hr break).

Both side cab service if address is covered in our transport boundary (500 INR Per

Month from salary, 200 INR Professional Tax from salary)

Age Limit – 40 Yrs old max

Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to

6:30AM

Offered CTC

U1 Fresher 3LPA

U1 Experience ( 6 mths to 17 mths) 4LPA

U2 Experience ( 18 mths and above) 5 LPA

Work Location; Commerzone IT Park, Yerwada, Pune

Interview Round

HR Round

OPS Round

Pearson Voice Versant ( Score 60)

Work Location

Commerzone IT Park, Yerwada, Pune.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹38000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Tech Mahindra.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 99 International Voice Process at Tech Mahindra
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.