Hiring: Customer Associate / Senior Customer Associate – International Voice Process
📍 Locations: Hyderabad
🏢 Work Mode: Work From Office (WFO)
🌙 Shift: Night Shift (US Process)
📅 Working Days: 5 Days a Week (Split Week-offs)
💼 Employment Type: Full-Time, Permanent
🎯 Openings: Multiple Positions
Job Responsibilities:
• Handle inbound customer queries and provide effective resolutions.
• Deliver excellent customer service while maintaining quality standards.
• Communicate professionally with international customers over voice calls.
• Document customer interactions accurately in the system.
• Meet productivity, quality, and customer satisfaction targets.
Eligibility Criteria:
• Minimum 12th Pass.
• At least 1 year of experience in an International Voice Process (Inbound).
• Experience in International BPO (B2C domain) is mandatory.
• Excellent spoken and written English communication skills.
• Basic knowledge of MS Office and internet applications.
• Comfortable working in night shifts.
Salary & Benefits:
• Competitive salary package.
• Performance-based incentives.
• Permanent employment opportunity.
• Career growth and learning opportunities.
• Friendly and professional work environment.
Interview Process:
HR Round
Operations Round
English Communication Assessment
Final Selection Round
Versant Test