International Voice Process

Hiring: Customer Associate / Senior Customer Associate – International Voice Process

📍 Locations: Hyderabad

🏢 Work Mode: Work From Office (WFO)

🌙 Shift: Night Shift (US Process)

📅 Working Days: 5 Days a Week (Split Week-offs)

💼 Employment Type: Full-Time, Permanent

🎯 Openings: Multiple Positions

Job Responsibilities:

• Handle inbound customer queries and provide effective resolutions.

• Deliver excellent customer service while maintaining quality standards.

• Communicate professionally with international customers over voice calls.

• Document customer interactions accurately in the system.

• Meet productivity, quality, and customer satisfaction targets.

Eligibility Criteria:

• Minimum 12th Pass.

• At least 1 year of experience in an International Voice Process (Inbound).

• Experience in International BPO (B2C domain) is mandatory.

• Excellent spoken and written English communication skills.

• Basic knowledge of MS Office and internet applications.

• Comfortable working in night shifts.

Salary & Benefits:

• Competitive salary package.

• Performance-based incentives.

• Permanent employment opportunity.

• Career growth and learning opportunities.

• Friendly and professional work environment.

Interview Process:

1. HR Round

2. Operations Round

3. English Communication Assessment

4. Final Selection Round

5. Versant Test

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.