A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 50,000 /month
Tech Mahindra
Electronic City, Bangalore
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
International – Voice Customer Support
Designation: Associate Customer Support / Senior Associate Customer Support
Band / Grade: U1 / U2
Job Location: Bangalore, Electronic City
Process: CSA Voice Support
Employment Type: Full-time / Permanent |
Work from Office
Eligibility: Undergraduates and graduates may apply.. Experience: Freshers to less than 24 months – U1; more than 24 months – U2 ( Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage) Required Skills: Excellent voice communication, customer-handling and problemsolving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.
Transport: Two-way transportation will be provided.
Key Responsibilities: • Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions. • Deliver timely, accurate and professional customer service; document contact topics and actions in tools. • Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards. Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.
