International Voice Process

Job Description:

As a Customer Support Associate, you will be responsible for handling customer queries and concerns for international clients – Lyft and Airbnb – via voice process. The role demands excellent communication skills, empathy, and problem-solving ability to provide a seamless experience to global customers.

Key Responsibilities:

• Handle inbound and outbound international voice calls

• Assist customers with booking, cancellations, account issues, etc.

• Resolve customer queries in a timely and efficient manner

• Document interactions accurately in the system

• Adhere to process guidelines and meet performance targets

Selection Process:

1. Walk-in Interview

2. HR Round

3. Assessment Test

4. Operations Round

Walk-in Details:

• Venue: Sutherland, V7, Uppal, Hyderabad

• Timings: Walk-in anytime during business hours

Skills Required:

• Excellent verbal communication in English

• Customer-centric mindset

• Willingness to work in rotational shifts

• Good problem-solving ability

• Basic computer knowledge

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., SUTHERLAND.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at SUTHERLAND
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.