International Voice Process

 Job Description: Associate – International Voice Process 

Company: Mangalam Information Technologies Private Limited 
Location: Ahmedabad, Gujarat 

Company Overview: 
Mangalam Information Technologies is a leading Business Process Management and IT services company with a strong presence in both the USA and India. We specialize in providing high-quality outsourcing solutions to Fortune 500 companies across various industries. Our expertise lies in Healthcare Database Management, Data Processing & Capturing, Electronic Data Discovery, Medical Summarization, Medical Records Organizing & Indexing, and other outsourcing processes. 

Position: Associate – International Voice Process 

Educational Qualifications: 

• Open to graduates and undergraduates from any discipline. 

Experience: 

• 1-2 years of experience in Medical Record Retrieval (preferred). 

• 1-2 years of experience in any US Voice Process (encouraged to apply). 

• Open to freshers with a background in International Voice Process. 

Role Overview: 

We are seeking individuals with excellent communication skills and strong computer literacy to join our dynamic team. 

Key Responsibilities: 

• Make outbound calls to insurance companies for claim status and eligibility verification. 

• Follow up with insurance carriers based on client appointments. 

• Track and update the status of unpaid claims. 

• Adapt to various voice-based processes as required. 

• Maintain accurate daily logs of activities. 

• Complete assigned tasks efficiently and accurately, adhering to client SLAs. 

• Work collaboratively in a team environment to achieve shared goals. 

• Escalate issues to senior management in a timely manner when necessary. 

Skills Required: 

• Strong analytical and problem-solving abilities. 

• Proficiency in MS Office and familiarity with relevant applications. 

• Excellent verbal communication and convincing skills. 

• Attention to detail and accuracy. 

• Strong time management and organizational skills. 

• Ability to work under deadlines while maintaining confidentiality. 

• Initiative and teamwork-oriented mindset. 

Shift Timings (Only Male Candidates Eligible): 

• 06:30 PM – 03:30 AM 

• 05:30 PM – 03:30 AM 

• 09:00 PM – 06:00 AM 

Compensation & Benefits: 

• Salary: ₹25,000 - ₹30,000 CTC per month 

• Attendance Bonus: ₹1,500 per month 

• Retention Bonus: ₹25,000 upon completion of one year of service 

• For Freshers: ₹23,000 CTC per month 

Employee Value Proposition (EVP): 

• 5-day workweek (Monday – Friday). 

• Recognized as a "Great Place to Work" certified company. 

• 30 earned leaves per calendar year. 

• Continuous career progression with Learning & Development programs (Technical, Soft Skills, Communication, Leadership). 

• Performance-based bonuses & loyalty benefits. 

• Structured Rewards & Recognition programs. 

• Competitive salary aligned with market standards. 

• Equal career opportunities with a diverse, inclusive, and discrimination-free workplace. 

• A vibrant company culture with festival celebrations and engaging employee events. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹30000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Smart Lion Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 99 International Voice Process at Smart Lion Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.