International Voice Process

Greetings From Scorelabs Inc !

Responsibilities and Duties

 Provide customer support via phone calls for international customers, in English languages.

 Manage customer expectations & ensure customer satisfaction.

 Document customer interactions for review and follow-up.

 Utilize computing and technical expertise to respond to customer inquiries.

 Regularly review customer feedback and take measures to improve customer service.

 Inform customers on the steps to follow to exploit services of the company.

Job Brief

 Handle customer’s problems, enquires, and complaints in a professional and timely manner.

 Provide support to customers in multiple languages via calls.

 Recognize and refer potential complaints that require support from supervisors.

 Ensure that customer queries are addressed in a timely and accurate manner.

 Regularly update customer database with accurate information.

Requirements and Skills

 Strong ability to communicate in English languages.

 Excellent problem-solving and customer service skills.

 Good working knowledge of computers and telephone systems.

 Patience with customers and ability to handle tough situations.

 Ability to work in any rotational shifts.

 Only Immediate joiners preferred.

Qualification

 UG & Graduate (HSC / B.com/B.A/B.Sc/BBA)

 No Technical Graduates (Diploma/BE/B.Tech/BCA)

 Candidates pursuing any type of course are not eligible.

Experience

 Freshers & experienced both are eligible.

 0 to 4 years of experience into International BPO Voice Process.

 Should have good knowledge & understanding of Customer Service & Call handling antiques.

 Excellent Communication required (B2 level)

Shift & Transport

 5 Days working with two rotational week off.

 9.5 Hours shift (including 1 hr break).

 Work From Office role.

 Both side cab service would be provided based on transport grid.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹27500 - ₹38500 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., PVP HR SERVICES (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at PVP HR SERVICES (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.