International Voice Process

An international voice process job involves handling customer inquiries, issues, and support via phone for clients in foreign markets. Key responsibilities include managing inbound and outbound calls, resolving complaints, providing product information, maintaining customer records, and achieving performance targets, all while adhering to company policies and quality standards. 

Responsibilities

• Customer support:

  Handle inbound and outbound calls to address customer inquiries and concerns about products and services. 

• Problem resolution:

  Resolve customer complaints and technical issues with empathy and professionalism. 

• Record keeping:

  Accurately document customer interactions, transactions, and feedback in the system. 

• Escalation:

  Escalate complex issues to senior team members or other departments when necessary. 

• Quality and compliance:

  Follow communication scripts, company policies, and quality standards to ensure customer satisfaction and adherence to procedures. 

• Target achievement:

  Meet individual and team goals for customer satisfaction, productivity, and other key performance indicators (KPIs). 

Qualifications and skills

• Communication:

  Excellent verbal and written communication skills in English are essential, often with fluency in specific dialects or accents depending on the market. 

• Customer service orientation:

  A strong ability to be empathetic and provide appropriate solutions to customers. 

• Problem-solving:

  Good analytical and troubleshooting skills to address customer issues. 

• Technical proficiency:

  Ability to use customer relationship management (CRM) software and other relevant technology. 

• Adaptability:

  Ability to work in a fast-paced, target-driven environment and adapt to various customer needs. 

• Flexibility:

  Willingness to work flexible or rotational shifts, including night shifts, to align with international time zones. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 5 International Voice Process at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.