Customer Support International Voice Process

WE ARE HIRING | INTERNATIONAL VOICE PROCESS

Company Name: Magnum Group
Job Title: Customer Service Executive – International Voice Process
Job Location: Bhopal, Madhya Pradesh (Work from Office)
Industry: BPO / Customer Service
Experience: Freshers and Experienced Candidates Can Apply
Shift Type: Rotational Shifts
Salary: Up to ₹17,000 per month with Attractive Incentives
Job Type: Full-Time

Job Description

We are looking for enthusiastic and customer-oriented Customer Service Executives to join our International Voice Process at Magnum Group.

The role involves handling international customer calls, resolving queries, providing accurate information, and delivering excellent customer service.

We offer a professional work environment with opportunities for career growth and skill development.

Key Responsibilities

• Handle incoming and outgoing international customer calls professionally.

• Respond to customer inquiries, complaints, and concerns effectively.

• Provide accurate information and timely solutions to customer issues.

• Maintain records of customer interactions and follow-ups.

• Escalate complex issues to the relevant departments.

• Ensure high levels of customer satisfaction.

• Achieve performance targets, including call quality, customer satisfaction, and resolution rates.

Eligibility Criteria

• Qualification: Graduates and Undergraduates can apply.

• Experience: Freshers and experienced candidates are welcome.

• Excellent English communication skills.

• Good listening and problem-solving abilities.

• Basic computer knowledge.

• Ability to handle international customers professionally.

• Comfortable working in rotational shifts.

• Positive attitude and willingness to learn.

Benefits

• Attractive performance-based incentives.

• Professional and supportive work environment.

• Career growth opportunities.

• Training and skill development.

Apply Now!

HR Contact: Mahak Dwivedi
Contact Number: 7389359212
Email: mahak.dwivedi@magnumgroup.co.in

Interview Location:
Magnum Group, Chinar Incube Business Center, Ground Floor, Hoshangabad Road, Bhopal, Madhya Pradesh.

Interested candidates can share their updated resumes or contact HR for interview details.

Join Magnum Group and grow your career in the International BPO Industry!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.