International Voice Process

salary 18,000 - 32,000 /month
company-logo
job companyK Info Technologies
job location Vidya nagar, Hyderabad
job experience0 - 1 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

International Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Marathi
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab
star
Laptop/Desktop, PAN Card, Aadhar Card

Job Description

An international voice process job involves handling calls from and to international customers to provide support, resolve issues, and sometimes sell products or services. Key responsibilities include managing inbound and outbound calls, delivering information, documenting interactions in a CRM system, adhering to quality standards, and collaborating with teams to meet performance targets. Essential skills include excellent verbal communication, problem-solving, customer service orientation, and computer literacy.

Key Responsibilities

Customer Interaction: Handle inbound and outbound calls professionally to address customer queries, complaints, and requests.

Information Provision: Provide accurate details about products, services, and company processes to customers.

Problem Resolution: Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.

Documentation: Maintain accurate records of all customer interactions, transactions, and feedback within a Customer Relationship Management (CRM) system.

Escalation: Escalate complex issues or urgent matters to the appropriate departments or supervisors for timely resolution.

Performance Monitoring: Meet and exceed individual and team performance targets related to customer satisfaction, productivity, and quality standards.

Collaboration: Work with team members and supervisors to improve service processes and achieve team goals.

Required Skills & Qualifications

Communication: Excellent verbal communication skills, especially in English, to interact clearly and professionally with international customers.

Customer Service: A strong customer service orientation, with the ability to empathize with customers and provide appropriate solutions.

Problem-Solving: Good problem-solving skills to understand and address customer issues effectively.

Technical Aptitude: Basic computer knowledge and familiarity with CRM systems for documentation and record-keeping.

Adaptability: The ability to work in a fast-paced, target-driven environment and potentially in shifts, including weekends and holidays.

Types of International Voice Processes

Customer Service: Providing support for products or services, addressing inquiries, and resolving issues.

Sales: Persuading potential customers to purchase goods or services and providing post-sale support.

Technical Support: Assisting customers with technical problems related to products or services. Age limited 18 to 30

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Voice Process job

  1. What is the eligibility criteria to apply for this International Voice Process job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
  3. How many working days are there for this International Voice Process job?
    Ans: This International Voice Process job will have 5 working days.
  4. Are there any charges applicable while applying or joining this International Voice Process job?
    Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., K Info Technologies.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this International Voice Process role?
    Ans: There is an immediate opening of 5 International Voice Process at K Info Technologies
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this International Voice Process job?
    Ans: This International Voice Process job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab

Skills Required

International Calling

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 32000

Regional Languages

Hindi, Marathi

English Proficiency

No

Contact Person

Neha

Interview Address

Hyderabad
Posted 9 hours ago
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