International Voice Process

An international voice process job involves handling inbound and outbound customer calls for global clients, focusing on customer service, technical support, sales, or resolving inquiries. Key responsibilities include professionally managing calls, providing accurate information, resolving issues, maintaining customer satisfaction, and accurately documenting interactions in a CRM. Strong communication, problem-solving, and customer service skills are essential for success in this fast-paced, target-driven environment.

Key Responsibilities

Customer Interaction: Handle inbound and outbound calls from international customers, providing assistance and support.

Problem-Solving: Effectively address customer queries, complaints, and technical issues, finding appropriate solutions.

Information Provision: Furnish accurate and detailed information about products, services, and company processes.

Record Keeping: Maintain accurate customer records, documenting call details and updating the CRM system.

Escalation: Escalate complex or unresolved issues to the appropriate departments or team leads.

Performance: Meet and exceed performance targets and maintain high customer satisfaction levels.

Quality Standards: Adhere to company policies, procedures, and quality standards for customer interactions.

Required Skills and Qualifications

Excellent Verbal Communication: Strong English communication skills are essential for clear and professional interactions.

Customer Service Orientation: A strong commitment to providing excellent customer support and maintaining high satisfaction.

Problem-Solving: Ability to analyze issues and develop effective solutions.

Computer Literacy: Basic computer knowledge and typing skills are required.

Adaptability: Ability to work in a fast-paced, target-driven environment with potential shift work, including weekends and holidays.

Common Types of International Voice Processes

Customer Service: Handling customer inquiries, complaints, and providing support for products or services.

Technical Support: Assisting customers with technical difficulties or troubleshooting.

Sales Support: Upselling products or services to customers.

Billing and Inquiries: Answering questions related to billing and other customer-related services.age limited 18 to 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 6 International Voice Process at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.