International Voice Process

• Handle high-volume inbound and outbound customer calls.

• Assist customers with queries, complaints, product/services information, and billing issues.

• Provide accurate, valid, and complete information using the right tools and methods.

• Follow communication procedures, guidelines, and policies.

• Maintain detailed records of customer interactions in the system.

• Meet or exceed daily and weekly KPIs (calls handled, resolution rate, customer satisfaction).

• Escalate unresolved issues to the appropriate internal teams.

• Maintain confidentiality of customer and company information.

• Excellent verbal communication skills in English (US accent preferred).

• Willingness to work in night shifts and US time zones.

• Minimum qualification: Graduate / Undergraduate (with good English fluency).

• Strong listening, problem-solving, and multi-tasking skills.

• Basic computer knowledge and ability to navigate multiple systems.

• Prior experience in international BPO / voice process is a plus.

• Ability to work in a fast-paced and dynamic environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., INVENSIS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at INVENSIS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.