International Voice Process

Job Summary:

The International Voice Process Associate will be responsible for handling inbound/outbound calls from international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving ability, and willingness to work in rotational shifts.

Key Responsibilities:

• Handle inbound and/or outbound calls from international customers.

• Provide accurate information about products, services, policies, or processes.

• Resolve customer issues, complaints, and queries efficiently and professionally.

• Document customer interactions in the CRM system.

• Follow communication guidelines, scripts, and compliance requirements.

• Escalate unresolved queries to the appropriate department or supervisor.

• Achieve daily/weekly performance targets (AHT, CSAT, QA scores, etc.).

• Maintain a positive, empathetic, and professional attitude throughout the conversation.

Required Skills & Competencies:

• Excellent verbal communication skills in English.

• Neutral or international accent preferred.

• Strong listening and analytical skills.

• Ability to handle pressure and work in a fast-paced environment.

• Basic computer knowledge (typing, MS Office, CRM tools).

• Willingness to work in night shifts and rotational shifts.

• Customer-first attitude with problem-solving mindset.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Hustek Business Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 50 International Voice Process at Hustek Business Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Rotational Shift.