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Customer Support International Voice Process

salary 19,000 - 26,000 /month
company-logo
job companyDexelite Solutions Llp
job location 1st Block Koramangala, Bangalore
job experience0 - 2 years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Kannada
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: PF
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a International Voice Process to join our team at Dexelite Solutions Llp. The role offers ₹19,000 - ₹26,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support International Voice Process job

  1. What skills and experience do you need for this Customer Support International Voice Process job?
    Ans : To apply for this Customer Support International Voice Process job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support International Voice Process job ranges between ₹19,000-₹26,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in 1st Block Koramangala, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support International Voice Process job?
    Ans : As a Customer Support International Voice Process, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support International Voice Process job is located in 1st Block Koramangala, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Support International Voice Process job.
  10. Why should you apply for this Customer Support International Voice Process job?
    Ans : This Customer Support International Voice Process job offers a salary between ₹19,000-₹26,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

International Calling, Domestic Calling, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 19000 - ₹ 26000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

Manikantan K

Interview Address

Koramangala, 1st Block Koramangala, Bangalore
Posted 4 hours ago
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