International Voice Process

Job Role Overview:

As an IT Service Desk Analyst, you will be the first point of contact for technical support, assisting users with hardware, software, and networking issues. This role is ideal for candidates looking to start their career in IT support and infrastructure services.

Key Responsibilities:

• Provide first-line technical support to end-users via phone, email, or chat

• Troubleshoot and resolve issues related to:

  • Hardware (PCs, printers, etc.)

  • Software applications

  • Network connectivity (LAN, WAN, MAN)

  • Password resets and basic account issues

• Support for Windows Server, UNIX, Linux, Mainframe, SharePoint, and Active Directory

• Installation and configuration of hardware and software

• Work on client servers and various enterprise applications

• Maintain high levels of customer satisfaction and resolution rates

Technical Skills Required:

• Excellent English communication skills (verbal and written)

• Basic understanding of networking concepts (Cisco, routers, switches)

• Familiarity with troubleshooting, configuration, and maintenance tasks

• Knowledge of server administration and backup procedures

• Optional: Ability to resolve common PC issues

Interview Process:

1. Initial Communication Screening

2. Training & Technical Interview (based on screening performance)

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Trivandrum.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Confidential.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at Confidential
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Rotational Shift.