International Voice Process

Job Summary:

We are looking for dynamic and customer-focused individuals to join our team as International Voice Process Executives. The ideal candidate will be responsible for handling outbound/inbound calls with customers based in international markets (primarily US, UK, Australia, etc.), providing product or service-related support, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and/or outbound calls to international customers.

• Provide accurate information regarding products, services, or inquiries.

• Resolve customer issues efficiently and professionally within defined timelines.

• Maintain call logs and update customer information in CRM systems.

• Meet or exceed performance metrics such as call quality, handling time, and customer satisfaction.

• Adhere to process compliance, call scripts, and quality standards.

• Collaborate with team members and supervisors to improve service quality.

• Escalate complex issues to the appropriate department or team lead.

Key Requirements:

• Excellent verbal communication skills in English (mandatory).

• Ability to comprehend international accents and respond appropriately.

• Strong interpersonal and problem-solving skills.

• Willingness to work in night shifts/rotational shifts.

• Familiarity with CRM systems and practices is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹18000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., AMBIGUOUS SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at AMBIGUOUS SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.