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Customer Support International Voice Process

salary 25,000 - 29,000 /month
company-logo
job companyAlorica
job location Bellandur, Bangalore
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Job Description

We are looking for a International Voice Process to join our team at Alorica. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹29,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support International Voice Process job

  1. What skills and experience do you need for this Customer Support International Voice Process job?
    Ans : To apply for this Customer Support International Voice Process job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-1 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹25,000-₹29,000 per month in this Customer Support International Voice Process position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Bellandur, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International Voice Process, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
  8. Where is this job located?
    Ans : This Customer Support International Voice Process job is located in Bellandur, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Support International Voice Process job.
  10. Why should you apply for this Customer Support International Voice Process job?
    Ans : This Customer Support International Voice Process job offers a salary between ₹25,000-₹29,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Insurance, PF, Medical Benefits

Skills Required

International Calling, Computer Knowledge, Query Resolution

Shift

Night

Contract Job

No

Salary

₹ 25000 - ₹ 29000

English Proficiency

Yes

Contact Person

Amirtha

Interview Address

bellandur, Bellandur, Bangalore
Posted a day ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > International Voice Process